Frequently Asked Questions
Everything you need to know about your high-performance PC hardware and orders.
What is the standard shipping time for Phanteks cases and components?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
Does Phanteks offer a warranty on liquid cooling products?
Yes, our Glacier series liquid cooling products carry a limited 2-year warranty, while our fans and chassis often feature extended warranties ranging from 5 to 12 years.
What is your return policy for open-box electronics?
You may return products within 30 days of delivery. Please note that items must be in their original packaging; open-box returns may be subject to a 15% restocking fee if components are missing.
Are Phanteks RGB controllers compatible with other motherboard software?
Yes, our Digital-RGB products are designed to be compatible with ASUS Aura Sync, MSI Mystic Light, Gigabyte RGB Fusion, and Razer Chroma via the included motherboard adapters.
Do you offer international shipping for replacement parts?
We currently ship replacement parts and retail products to most regions globally. Shipping costs and import duties are calculated at checkout based on the destination country.
Which payment methods are accepted on the official store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.